Privacy Policy

1. Introduction

This Privacy Policy describes how ink766 ("we," "us," or "our") collects, uses, protects, and shares personal information about our users ("you" or "your") when you access or use our online betting platform at https://ink766.cam. This policy applies to all personal data processed by ink766 in connection with our services, including casino games, sports betting, live dealer games, and related offerings.

By creating an account with ink766, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must not use ink766 services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies, which govern your use of ink766 services. We recommend reviewing all three documents to fully understand your rights and our obligations regarding your personal data.

2. Data Controller Information

ink766 acts as the data controller for all personal information collected through our platform. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws and regulations.

If you have questions about how we handle your personal data or wish to exercise your privacy rights, please contact us using the information provided in the "Contact Us" section at the end of this policy.

3. Information We Collect

ink766 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

3.1 Information You Provide Directly

When you register for an ink766 account, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (such as Indonesian KTP number).
• Contact Information: Email address, phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password, and security questions/answers for account recovery.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment card information (if applicable), and transaction history.
• Identity Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), proof of address (utility bills, bank statements), and proof of payment method ownership as required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• Communication Content: Messages, inquiries, and feedback you send to our customer support team via live chat, email, or other communication channels.

3.2 Information Collected Automatically

When you access and use ink766 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, games played, bets placed, transaction amounts, login times, session duration, clickstream data, and interaction patterns with our platform.
• Location Information: Approximate geographic location based on your IP address to verify that you are accessing our services from within Indonesia.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and similar tracking technologies as described in the "Cookies and Tracking Technologies" section below.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Verification of payment method authenticity and transaction processing status from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Confirmation of identity document authenticity from third-party verification providers.
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention partners to protect against fraudulent activity and ensure platform security.

4. How We Use Your Information

ink766 uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Create and manage your ink766 account.
• Verify your identity and age to ensure compliance with our 21+ age requirement.
• Process deposits, withdrawals, and other financial transactions.
• Provide access to casino games, sports betting markets, and live dealer games.
• Track your gaming activity, bets placed, winnings, and losses for account management and regulatory compliance.
• Communicate with you about your account, transactions, and service-related matters.

4.2 Customer Support

• Respond to your inquiries, questions, and support requests.
• Troubleshoot technical issues and resolve disputes.
• Provide Indonesian-speaking customer support via live chat, email, and other communication channels.

4.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, account abuse, and security incidents.
• Verify the authenticity of transactions and prevent money laundering.
• Monitor for suspicious betting patterns, bonus abuse, and terms violations.
• Protect the integrity of our platform and ensure fair play for all users.

4.4 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Fulfill legal obligations under Indonesian and international gaming laws.
• Respond to lawful requests from government authorities, law enforcement, and regulatory bodies.
• Maintain records required for audit and compliance purposes.

4.5 Marketing and Promotions (With Your Consent)

• Send you promotional offers, bonuses, and updates about new games and features.
• Personalize marketing communications based on your gaming preferences and activity.
• Conduct surveys and gather feedback to improve our services.

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the "unsubscribe" link in promotional emails. Opting out of marketing does not affect essential service communications related to your account and transactions.

4.6 Platform Improvement and Analytics

• Analyze usage patterns and player behavior to improve user experience.
• Test new features, games, and functionality.
• Optimize platform performance, speed, and reliability.
• Conduct research and statistical analysis to understand player preferences.

5. Information Sharing and Disclosure

ink766 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this policy:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, and other licensed game providers to deliver casino games and live dealer experiences.
• Identity Verification Services: Third-party KYC verification providers to confirm your identity and age.
• Cloud Infrastructure Providers: Hosting and cloud service providers that store and process data on our behalf.
• Customer Support Tools: Live chat, email, and helpdesk software providers that enable us to deliver customer support.
• Analytics and Performance Monitoring: Analytics platforms that help us understand how users interact with our platform.

All service providers are contractually obligated to protect your personal information, use it only for the purposes we specify, and maintain confidentiality.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, and regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Enforce our Terms & Conditions and other policies.
• Protect the rights, property, and safety of ink766, our users, and the public.
• Detect, prevent, or investigate fraud, security incidents, or illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving ink766, your personal information may be transferred to the acquiring entity or successor. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy unless you are provided with notice and an opportunity to consent to a new privacy policy.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in co-branded promotions or third-party contests.

6. Data Security Measures

ink766 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Security Measure	Description
SSL/TLS Encryption	All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption to prevent interception.
Secure Data Storage	Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are encrypted using strong hashing algorithms.
Access Controls	Access to personal data is restricted to authorized personnel who require it to perform their job functions. Role-based access controls limit data exposure.
Two-Factor Authentication	Optional two-factor authentication (2FA) for account login to provide an additional layer of security.
Regular Security Audits	Periodic security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.
Fraud Detection Systems	Automated systems monitor transactions and account activity for suspicious patterns indicative of fraud or abuse.
Employee Training	Staff members receive training on data protection best practices and are bound by confidentiality obligations.

While we implement robust security measures, no system is completely immune to security breaches. In the event of a data breach that affects your personal information, we will notify you promptly and take appropriate remedial action as required by applicable law.

7. Data Retention

ink766 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Active Accounts: Personal information for active accounts is retained for the duration of your account's active status plus any applicable post-closure period.
• Closed Accounts: After voluntary account closure, we retain certain information for up to 7 years to comply with legal, tax, accounting, and regulatory requirements.
• Transaction Records: Financial transaction records are retained for at least 5 years to comply with Anti-Money Laundering (AML) regulations and tax laws.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you in the future.
• KYC Documents: Identity verification documents are retained for the duration required by regulatory authorities, typically 5 to 7 years after account closure.

7.2 Data Deletion

Once the retention period expires and we no longer have a legitimate business or legal reason to retain your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data in a structured, commonly used format.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update your account information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that we may be required to retain certain data for compliance purposes even after you request deletion.

8.4 Right to Restriction of Processing

You may request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a portable format and, where technically feasible, request that we transmit it directly to another service provider.

8.6 Right to Object

You may object to processing of your personal information for marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking "unsubscribe" in promotional emails.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8.8 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days. We may require verification of your identity before processing your request to protect your privacy and security.

9. Cookies and Tracking Technologies

ink766 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and improve platform functionality.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as account login, session management, and transaction processing.
• Performance Cookies: Collect information about how you use our platform, such as pages visited and errors encountered. This data helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences and settings, such as language, time zone, and favorite games, to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver targeted promotional content and measure the effectiveness of marketing campaigns.

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies may impair platform functionality. Consult your browser's help documentation for instructions on managing cookies.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside Indonesia where our service providers and infrastructure partners operate. These countries may have data protection laws that differ from those in Indonesia.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy. These safeguards may include standard contractual clauses, adequacy decisions, or other mechanisms recognized under applicable data protection laws.

11. Children's Privacy

ink766 services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If you are under 21, you must not register for an account or use our services.

If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to ink766 should contact us immediately using the information in the "Contact Us" section.

12. Changes to This Privacy Policy

ink766 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of ink766 services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact ink766 through the following channels:

• Email: [email protected] (please allow up to 48 hours for privacy-related inquiries)
• Live Chat: Available 24/7 through the ink766 website
• Subject Line for Privacy Inquiries: Please use "Privacy Inquiry" in the email subject line to ensure prompt routing to our data protection team

Our customer support team is available 24 hours a day, 7 days a week, including Indonesian public holidays, to assist you with privacy-related questions and requests.